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| Shipping |
| Due to the unique nature of both our inventory and our business, please understand that not everything is available for immediate delivery. Many of the items we have featured on our website will need to be special ordered well in advance of a necessary delivery date. If you are in need of a gift for expedited delivery, contact us to find out what is immediately available in our extensive inventory that is not featured on this website. We will notify customers immediately of the estimated ship date of any order placed, and we will make every effort to ship each item as quickly as possible. We ship to private residences via USPS, and to businesses via UPS and FedEx. All shipments require a signature for delivery, and all shipments are fully insured up until a signature is received. We charge estimated shipping and insurance costs with no handling or packaging fees. |
| Layaway |
| advantage of with us every week. This offers you the opportunity to lock in the current price on any of our items, or to guarantee that a one of a kind piece is yours. We have an automatic billing system which makes our layaway easy. Please call or e-mail us for details! |
| Guarantee, Exchange Policy |
| We do guarantee and stand behind the craftsmanship and the authenticity of every piece of jewelry that we sell at Stardust, and we will always work to satisfy our customers on every level. Should you have any issues with the craftsmanship of any piece of jewelry you purchase from Stardust, please contact us right away so that we can make the necessary repairs. If you should damage a piece, please contact us to guarantee that the repair work is done properly. As many of our pieces are comprised of unusual materials or complicated constructions, please allow us to perform any and all work on our pieces. We will not be able to guarantee that your local jeweler will have the knowledge or tools necessary to work on our pieces, and thus we can not guarantee our pieces that have been worked on by any third party. Please talk to us about pieces in detail before you order; if you wish to see additional pictures of an item, or receive more in depth information, please ask as we are happy to help as much as is possible. If you receive a piece of jewelry from us and it is not quite what you had in mind, please let us know right away (within 24 hours of receipt) and we will arrange an immediate UPS pick-up of the item, and after we have received the item we will issue a refund for the purchase amount less shipping and credit card fees (2.5-3.5% of purchase total). Should you contact us after the 24 hour period but within 30 days of delivery, we will issue a store credit for the full purchase amount (less shipping and credit card fees) good for one year. We will arrange a UPS pick-up of the item. In both instances, the refund or store credit will be contingent upon the item being returned in original (new) condition. These return options are not available on custom orders, or for items that have been altered or sized. |
| Please read below for details on Stardust policies including Shipping, Payment, Layaway, and our Guarantee and Exchange Policy. |
| Payment/Tax |
| We accept Visa, Master Card, and American Express. We also accept personal checks and money orders, though we will hold items for shipping until checks and money orders from new customers have cleared. 5% sales tax will be collected on all items shipped within the state of Virginia. |
